Vishmitha Madappa Mookalera

Client service team acts as a support function to internal TFO departments and the and the Relationship Manager’s. The Objective of the team is to enforce a control role on

sensitive activities and ensure and maintain a centralized client documentation

warehouse.

Responsibilities:

A. Assisting and supporting the valued Investors.

• Responding to the queries via emails, calls pertaining to the investor’s portfolio in a systematic, timely, and professional manner.
• Resolving client complaints efficiently.
• Generate monthly, quarterly portfolio statements based on request.
• Review and distribute audited financial statements on yearly basis.
• Onboard client to the Client App & Desktop for clients to stay connected to their portfolio performance through the app, providing clients visibility on their deals performance, change alerts, evaluation updates and more at their fingertips.
• Review and distribution of Management Invoices.

B. Order Management

• Logging investment commitment requests in the system
• Review and approve the placed orders by the teammates.

C. Supporting the Relationship Managers

• Assisting the RMs with their queries related to their client’s portfolio on day-to-day basis.
• Prepare the commitment/ redemption forms.

D. Cross-departmental collaboration

Working with internal departments on client queries, projects and audit observations. (Fund operation, Legal, Compliance, Internal Audit, Finance, Risk, Digital market)

E. Projects

• Automation of circulation of reports, invoice to clients via BOT
• Data migration- CRM in Appian
• Client KYC documents reminders via BOT
• Commitment forms implementation for online orders via app

• Preparing and reviewing client investment analysis reports using Morningstar &
• Bloomberg
• Preparing peer group analysis for the purpose of fund selection, and implementation of Investment decisions
• Performing reconciliation of client portfolios
• Providing customer support
• Prepare daily, monthly and occasional market reports using Morningstar
• Prepare PowerPoint presentations as required

• Know Your Customer (KYC) -, Job involves performing KYC for on boarding new clients / existing clients (Corporate) when they want to open accounts in Hong Kong
• Classify the risk level of clients based on country of incorporation/residential address of Ultimate Business owners as per Country Risk table
• Classify the risk level of clients based on Nature of business
• Collecting constitutional documents (CI - M&A), Organization chart, Business license, Annual Return, Account opening documents, Board resolutions, Fatca form and ID copies of Business owners, Directors and Authorized signatories as per HKMA guidelines
• Performing World check and Negative News screening on Client, Shareholders
• Directors and Authorized signatories to find if there is any news related to money laundering/sanctions/bribery and refer the same to Financial Crime
• Compliance for getting their approval before opening the account
• Perform Fatca classification based on the form received and liaising with Tax
• Support Team for approval
• Liaising with onshore business partners and other stake holders
• Supporting the team in completing assigned tasks and training new joiners

• Responsible to provide accurate changes of Life Insurance
• Responsible to handle customer's complaints or query in a pleasant manner and by providing end to end resolution to their complete satisfaction
• Interacting with customers or clients via e-mail and correspondence
• Making accurate changes on life insurance and update the same on the legacy.