Yanisha Bangera
Bahrain
Summary
Bachelor of Management Studies graduate with a specialization in Marketing, possessing a strong foundation in marketing principles, consumer behaviour, and strategic planning. Experience as a Support Coordinator, providing internal and external support by resolving customer queries, understanding user challenges, and assisting with product-related concerns. Strong communication, problem-solving, and customer engagement skills, with a keen interest in applying marketing strategies in a real-world business environment.
Overview
6069
6069
years of post-secondary education
Work history
Support Coordinator
HUDL
Mumbai, Maharashtra
07.2025 - 12.2025
- Served as a primary coordination point between internal teams, supporting 3–4 departments to ensure timely and effective issue resolution.
- Managed and resolved an average of 25–30 customer queries per day, meeting service timelines and maintaining resolution quality.
- Assisted users with product-related and technical concerns, contributing to a noticeable reduction in repeat customer queries.
- Provided clear explanations of product features and usage, improving customer understanding and overall service experience.
- Handled complex situations, resulting in improved client relationships.
- Coordinated multiple support projects to enhance operational efficiency.
- Tracked, documented, and coordinated issue follow-ups with technical teams to maintain service quality and operational continuity.
Education
Bachelor of Management Studies - (Marketing and Management)
M V Mandali's College of Commerce and Science
MumbaiHigher Secondary Certification - (Commerce)
The Byramjee Jeejeebhoy Parsee Charitables Institution Jr. C
MumbaiSecondary School Certificate - (SSC)
Holy Family Convent High School
MumbaiSkills
- Communication & Stakeholder Coordination
- Project & Task Management
- MS Office & Advanced Excel
- Teamwork & Collaboration
Languages
English
Fluent
Hindi
Fluent
Marathi
Beginner
Tulu
Native
Certifications
Certification Course in Office Tools and Advanced Excel.
Affiliations
- Continuous learning, Communication and interpersonal activities, Team-based activities.
Timeline
Support Coordinator
HUDL
07.2025 - 12.2025
Bachelor of Management Studies - (Marketing and Management)
M V Mandali's College of Commerce and Science
Higher Secondary Certification - (Commerce)
The Byramjee Jeejeebhoy Parsee Charitables Institution Jr. C
Secondary School Certificate - (SSC)
Holy Family Convent High School