Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
YASER ALAFOO

YASER ALAFOO

B. Sc. In Information Technology
Salman City

Summary

Dynamic IT Technician with proven expertise at the Ministry of Education, excelling in desktop technical support and network troubleshooting. Enhanced user experience through effective problem resolution and remote support. Skilled in hardware installation and application setups, while demonstrating patience and strong communication in training and support initiatives.

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

22
22
years of professional experience

Work History

IT Technician

Ministry Of Education
10.2003 - Current
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Maintained office PCs, networks and mobile devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Offered assistance in implementing and developing training programs.
  • Assisted in development of system security protocols.
  • Monitored system performance to identify potential issues.

Education

Bachelor's - Information Technology

BIRLA INSTITUTE OF TECHNOLOGY
INDIA
04.2001 -

Post-Graduate Certificate - Multimedia & Audio Visual Engineering

AURIGA MULTIMEDIA
India
04.2001 -

National Diploma - Motor Vehicle Technology

BAHRAIN TRAINING INSTITUTE
BAHRAIN
04.2001 -

Skills

Desktop technical support

Timeline

IT Technician

Ministry Of Education
10.2003 - Current

Bachelor's - Information Technology

BIRLA INSTITUTE OF TECHNOLOGY
04.2001 -

Post-Graduate Certificate - Multimedia & Audio Visual Engineering

AURIGA MULTIMEDIA
04.2001 -

National Diploma - Motor Vehicle Technology

BAHRAIN TRAINING INSTITUTE
04.2001 -

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YASER ALAFOOB. Sc. In Information Technology