Yash Paul
Hidd
Summary
To be an asset in an organization with my desirable acquired knowledge and skills and be able to enhance my personal and professional capabilities.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Costa Coffee
02.2023 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Cafe Manager
Loop Cafe
09.2021 - 01.2023
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Secured daily cash by verifying totals and making nightly deposits.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Senior Team Member/ Head Barista (MOD)
Caribou Coffee Bahrain
07.2017 - 08.2019
- Prepares high quality hot and cold beverages before serving to guest
- Acts as a manager on duty during the absence of superiors/managers and make necessary reports
- Handle cashier properly (cash, cards and other mode of payments)
- Take order from guest with accuracy and try to upsell or ask for add-ons
- Maintains good communication with guests, colleagues, and superiors.
Food and Beverage Attendant
Radisson Blu
03.2016 - 04.2017
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Bachelor of Science in Hotel Management -
Pacific Institute of Hotel Management
Skills
Hardworking
Loyal
Optimistic
Punctuality
Self-Motivated
Communication in English
Hindi
Dogri
Hardworking
Loyal
Optimistic
Punctuality
Self-Motivated
Staff Leadership
Timeline
Assistant Store Manager
Costa Coffee
02.2023 - Current
Cafe Manager
Loop Cafe
09.2021 - 01.2023
Senior Team Member/ Head Barista (MOD)
Caribou Coffee Bahrain
07.2017 - 08.2019
Food and Beverage Attendant
Radisson Blu
03.2016 - 04.2017
Bachelor of Science in Hotel Management -
Pacific Institute of Hotel Management