Yash Paul
Manager
Hidd
Summary
To be an asset in an organization with my desirable acquired knowledge and skills and be able to enhance my personal and professional capabilities.
Overview
8
8
years of professional experience
Work History
Food and Beverage Attendant
Radisson Blu
03.2016 - 04.2017
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Senior Team Member/ Head Barista (MOD)
Caribou Coffee Bahrain
07.2017 - 08.2019
- Prepares high quality hot and cold beverages before serving to guest
- Acts as a manager on duty during the absence of superiors/managers and make necessary reports
- Handle cashier properly (cash, cards and other mode of payments)
- Take order from guest with accuracy and try to upsell or ask for add-ons
- Maintains good communication with guests, colleagues, and superiors.
Supervisor
Caribou Coffee
08.2019 - 07.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
Cafe Manager
Loop Cafe
09.2021 - 01.2023
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Secured daily cash by verifying totals and making nightly deposits.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Assistant Store Manager
Costa Coffee
02.2023 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Bachelor of Science in Hotel Management -
Pacific Institute of Hotel Management
Skills
Hardworkingundefined
Interests
Listening Music, Travelling
Home Town
Village Sujana, Tehsil Rajpura, Rajpura, J&K, India
Personal Information
- Date of Birth: 03/16/1995
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Current Location
Bahrain
References
- Joahana um alas, Store Manager (Caribou Coffee BH), +973 34372616
- Rori, District manager (Caribou Coffee BH), +973 66336499
Passport
Ready Available
Training
Two-day ODC in F & B service, Trident, Udaipur Three-month trainee in F & B Service the Oberoi Udaivilas Udaipur Two Month trainee in F & B Service Taj Lake Palace, Udaipur Two days ODC in F & B Service Radisson Blue, Udaipur Completed Industrial Training from Hotel Radisson Blue, Bengaluru Appreciation Letter received in Front Office 'Trainee of the month-January, 2017
Disclaimer
I hereby declare that the above mentioned information is correct to the best of my knowledge.
Timeline
Assistant Store Manager
Costa Coffee
02.2023 - Current
Cafe Manager
Loop Cafe
09.2021 - 01.2023
Supervisor
Caribou Coffee
08.2019 - 07.2021
Senior Team Member/ Head Barista (MOD)
Caribou Coffee Bahrain
07.2017 - 08.2019
Food and Beverage Attendant
Radisson Blu
03.2016 - 04.2017
Bachelor of Science in Hotel Management -
Pacific Institute of Hotel Management
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