Travelling
Yash Paul
Hidd
Summary
To be an asset in an organization with my desirable acquired knowledge and skills and be able to enhance personal and professional capabilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Shift Manager
Joe & The Juice
04.2024 - 04.2024
- Promoted positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
Assistant Store Manager
Costa Coffee
02.2023 - 03.2024
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Cafe Manager
Loop Cafe
09.2021 - 01.2023
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Secured daily cash by verifying totals and making nightly deposits.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Supervisor
Caribou Coffee
08.2019 - 07.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
Senior Team Member/ Head Barista (MOD)
Caribou Coffee Bahrain
07.2017 - 08.2019
- Prepares high quality hot and cold beverages before serving to guest
- Acts as a manager on duty during the absence of superiors/managers and make necessary reports
- Handle cashier properly (cash, cards and other mode of payments)
- Take order from guest with accuracy and try to upsell or ask for add-ons
- Maintains good communication with guests, colleagues, and superiors.
Food and Beverage Attendant
Radisson Blu
03.2016 - 04.2017
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Bachelor of Science in Hotel Management -
Pacific Institute of Hotel Management
Skills
Hardworking
Loyal
Optimistic
Punctuality
Self-Motivated
Communication in English
Hindi
Dogri
Hardworking
Loyal
Optimistic
Punctuality
Self-Motivated
Staff Leadership
Team Development
Interests
Timeline
Shift Manager
Joe & The Juice
04.2024 - 04.2024
Assistant Store Manager
Costa Coffee
02.2023 - 03.2024
Cafe Manager
Loop Cafe
09.2021 - 01.2023
Supervisor
Caribou Coffee
08.2019 - 07.2021
Senior Team Member/ Head Barista (MOD)
Caribou Coffee Bahrain
07.2017 - 08.2019
Food and Beverage Attendant
Radisson Blu
03.2016 - 04.2017
Bachelor of Science in Hotel Management -
Pacific Institute of Hotel Management
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