Yousif Iftikhar Mohammed Siddiqi

• Performance and analyzing and follow up with riders by manually preparing reports and reporting to general manager for low performers and absenteeism of riders.
• Interviewing and train riders as per company policy and platform,
• Reassessment with riders to improve their performance to reach daily weekly and monthly target.

Responsibilities:

Efficiency Oversight:

• Monitor and assess efficiency of operational processes across different departments.
• Participate in strategic planning and goal-setting for functions such as IT and customer support.
• Analyze business requirements and customer needs to drive improvements.
• Process Improvement:
• Research and propose methods to enhance operations and reduce costs.
• Implement process changes to maximize productivity.
• Oversee administrative tasks, including inventory management.
• Performance Monitoring:
• Keep track of Key Performance Indicators (KPIs) across various functions (e.g., IT, customer support, finance).
• Ensure compliance with operational policies.
• Generate reports on department performance.
• Supervision and Training:
• Lead and train employees within team.
• Provide guidance on operational best practices.
• Foster collaborative and efficient work environment.
• Administrative Support:
• Assist with administrative tasks, such as updating inventory records.
• Ensure adherence to company policies and regulations
• Using 3PL fleet support for riders
• Using RDU update for riders
• Onboarding and reactivation process for riders by making sure all their documents are completed

• Maintain electronic databases of sales.
• Ensure fleet availability to meet all requests by scheduling, forecasting.
• Monitor and ensure fleet operation in compliance with local and state rules and regulations.
• Maintain and monitor data management system to organize fleets as per various schedules and request.
• Communicating with drivers to ensure timely deliveries and dispatching of orders