YOUSRA EZZ ELDEN YOUSSEF

• BAHRAIN-SEEF
• EMPLOYER: CHANCELLORS Consult the Experts

AS Executive Assistants:

- Implementing all private and family matters for the manager
(Recruiting domestic servants and private drivers - renewing work permits and medical records - arranging annual leave for them - their salaries - renewing car licenses - paying school and university fees for their children - renewing medical insurance and booking doctors’ appointments - traveling with them if necessary)
- Provides direct staff support to the Directors including receiving and directing/assisting correspondence and visitors, handling telephone calls and enquiries, scheduling and maintaining calendar and appointments, screening, analyzing and preparing responses to
incoming correspondence, handling day-to-day public relations.
- Anticipate and prepare research and briefing papers in advance of appointments and presentations. Draft subsequent correspondence and follow up as necessary.
- Prepare first draft of documents, letters and reports – edit and review documents drafted by others for dissemination by the Directors.
- Managing and maintaining the Director’s diary and flagging on urgent correspondence.
- Plan and coordinate logistics for Director’s participation to internal and external events.
- Assisting the Director & his family to plan trips and ensures effective logistics items (flights, visas,travel request, itinerary table + contacts, invitation letter, hotel confirmation, related travel documents)
- Write minutes of the meetings and calls of the Directors when necessary.
- Following up on invitations from partners and in consultation with the Director, ensuring.
- Maintaining and management of leave schedule for the Director.

AS HR MANAGER :

- Design and implement company policies that promote a healthy work environment
- Design and implement company policies
- Create and distribute guidelines and FAQ documents about company policies
- Performance evaluation.
- Organize learning and development programs
- Review departmental budgets
- Maintain HR procedures that comply with labor regulations
- Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
- Maintain employee files and records in electronic and paper form
- Update internal databases with new hire information
- Recruitment processes and talent acquisition
- Publish and remove job ads
- Schedule job interviews and contact candidates as needed
- Conduct employee onboarding and help organize training & development initiatives
- Preparing the standard offer letter/employment contract of employees
- Monthly Payroll
- Calculating annual leave and Final statement
- Familiarity with LMRA- TAMKEEN- GOSI- SIJILAT

• Organized new employee orientation schedules for new hires.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
• Developed and maintained HR policies and procedures.
• Created job descriptions on boards for vacant jobs.
• Responded to employee inquiries regarding benefits and other HR topics.
• Conducted exit interviews with terminated employees.
• Monitored and analyzed employee satisfaction survey results.
• Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
• Delivered friendly assistance with new hires throughout interviewing and hiring process
• Filed paperwork, sorted, and delivered mail and maintained office organization
• Screened applicant resumes and coordinated both phone and in-person interviews
• Organized new employee orientation schedules for new hires
• Coordinated itineraries and scheduled appointments for human resources staff
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
• Administered compensation, benefits, and performance management systems at direction of supervisor
• Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration
• Processed employee termination paperwork at direction of supervisory staff
• Answered and redirected incoming phone calls for office
• Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement
• Coordinated employee training programs to improve productivity and performance
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures
• Applied mediation and collaboration to successfully resolve employee complaints and grievances
• Updated and maintained employee attendance records
• Developed and maintained HR policies and procedures
• Set up orientations and initial training for new employees
• Created job descriptions on boards for vacant jobs
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations
• Helped employees register for benefits programs using online portals
• Checked references for potential candidates
• Coordinated employee relocation processes
• Scheduled and coordinated interviews between hiring managers and potential candidates
• Compiled employee records from individual departments to maintain central files
• Responded to employee inquiries regarding benefits and other HR topics
• Participated in recruitment and selection process for new hires
• Aided staff with employee performance review paperwork and documentation
• Participated in job fairs to recruit new talent
• Monitored and analyzed employee satisfaction survey results
• Tracked various statistics and kept detailed records to support human resources department
• Converted employee status from temporary to permanent

• CITY/TOWN: BAHRAIN- MINA SALMAN,
• Preparing standard offer letter/employment contract of employees
• Saving employees' files, numbering them, and entering their data into system
• Writing regulations and laws for employees.
• Saving employees files, numbering them, and entering their data into system.
• Payroll.
• Calculating annual leave and end-of-work bonuses.
• Recruitment employees, whether from inside Bahrain or from abroad.
• Familiarity with laws of Ministry of Labor related to employment of Bahraini workers.
• Familiarity with Labor Market Regulatory Authority system (LMRA).
• Familiarity with insurance system.
• Training of new employees. - Performance evaluation.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks
• Reviewed human resources paperwork for accuracy and completeness
• Completed background and reference checks to facilitate hiring and onboarding of employees
• Completed employee employment verifications and unemployment paperwork prior to hire or termination
• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
• Identified and implemented appropriate strategies to increase employee satisfaction and retention
• Devised hiring and recruitment policies for [Number]-employee company
• Developed and implemented effective recruitment and onboarding strategies for new hires
• Developed and administered internal surveys to evaluate employee satisfaction
• Conducted new employee onboarding and provided ongoing orientation training
• Supported employee relations, cultivating retention with welcoming and inclusive work culture
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters
• Maintained human resources information system and kept employee files up to date and accurate
• Reduced process gaps while supervising employees to achieve optimal productivity
• Coordinated technical training and personal development classes for staff members
• Liaised between multiple business divisions to improve communications
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
• Discovered and resolved complex employee issues that affected management and business decisions
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Reviewed human resources paperwork for accuracy and completeness.
• Maintained human resources information system and kept employee files up to date and accurate.
• Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
• Developed and implemented effective recruitment and onboarding strategies for new hires.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Recruited top talent to maximize profitability.
• Fostered positive work environment through comprehensive employee relations program.
• Instructed senior leaders on appropriate employee corrective steps.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Devised hiring and recruitment policies for [Number]-employee company.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Liaised between multiple business divisions to improve communications.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
• Instructed senior leaders on appropriate employee corrective steps
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
• Created and implemented forward-thinking initiatives to improve employee engagement
• Coordinated and administered employee health insurance and retirement plans
• Contributed to development and maintenance of personnel policies to streamline and standardize procedures
• Handled employee inquiries and complaints regarding policy and benefits issues
• Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
• Recruited top talent to maximize profitability
• Fostered positive work environment through comprehensive employee relations program
• Distributed employee engagement surveys to identify areas of improvement
• Structured compensation and benefits according to market conditions and budget demands
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes

• CITY/TOWN: BAHRAIN- HIDD,
• Establish human resources department in supermarket SAMA MART
• Monthly Payroll
• Calculating annual leave and end-of-work bonuses
• Helping to recruit employees, whether from inside Bahrain or from abroad
• Familiarity with laws of Ministry of Labor relating to employment (TAMKEEN) of Bahraini workers
• Familiarity with Labor Market Regulatory Authority system (LMRA) - Familiarity with (NPRA) system
• Supporting accounting department in issuing invoices to clients - Familiarity with insurance system
• Familiarity with GOSI / SYJILAT system
• Training of new employees
• Performance evaluation
• Writing regulations and laws for employees
• Preparing standard offer letter/employment contract of employees
• Saving employees' files, numbering them, and entering their data into system
• Monthly attendance and Payroll
• Calculating annual leave/ book ticket and end-of-work bonuses
• Helping to recruit employees, whether from inside Bahrain or from abroad
• Familiarity with laws of Ministry of Labor relating to employment of Bahraini workers
• Familiarity with Labor Market Regulatory Authority system (LMRA)
• Familiarity with insurance system / GOSI/ SIJILAT / CPR - Training of new employees
• Performance evaluation
• Quality control
• PROPERTY MANAGEMENT
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks
• Reviewed human resources paperwork for accuracy and completeness
• Completed background and reference checks to facilitate hiring and onboarding of employees
• Completed employee employment verifications and unemployment paperwork prior to hire or termination
• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities
• Supported employee relations, cultivating retention with welcoming and inclusive work culture
• Conducted new employee onboarding and provided ongoing orientation training
• Developed and administered internal surveys to evaluate employee satisfaction
• Developed and implemented effective recruitment and onboarding strategies for new hires
• Identified and implemented appropriate strategies to increase employee satisfaction and retention
• Created and implemented forward-thinking initiatives to improve employee engagement
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
• Devised hiring and recruitment policies for 20-employee company
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters
• Maintained human resources information system and kept employee files up to date and accurate
• Discovered and resolved complex employee issues that affected management and business decisions
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes
• Liaised between multiple business divisions to improve communications
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance
• Reduced process gaps while supervising employees to achieve optimal productivity
• Coordinated technical training and personal development classes for staff members
• Instructed senior leaders on appropriate employee corrective steps
• Devised hiring and recruitment policies for 20employee company
• Devised hiring and recruitment policies for employee company
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
• Structured compensation and benefits according to market conditions and budget demands
• Devised hiring and recruitment policies for 20employee company
• Contributed to development and maintenance of personnel policies to streamline and standardize procedures
• Handled employee inquiries and complaints regarding policy and benefits issues
• Coordinated and administered employee health insurance and retirement plans
• Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
• Distributed employee engagement surveys to identify areas of improvement
• Fostered positive work environment through comprehensive employee relations program
• Recruited top talent to maximize profitability

• CITY/TOWN: BAHRAIN- TUBLI
• Developed and implemented successful onboarding program
• Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses
• Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%
• Built and maintained professional relationships with vendors and suppliers
• Designed and delivered web-based, self-directed learning materials
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions
• Analyzed and evaluated training effectiveness and program outcomes
• Developed job-specific competencies and performance standards
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%
• Established and maintained quality control standards
• Created and oversaw [Type] training programs for operations
• Developed and executed performance management programs to increase employee engagement and productivity
• Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%
• Trained and mentored [Number] new personnel hired to fulfill various roles