Yusuf Khalifa Abdulla
Jurdab
Summary
Accomplished professional specializing in leadership, ethics, sustainability, and strategic planning. Proven track record in department management with a focus on training and mentoring. Expertise in customer relationship management software, facilitating effective communication and maintaining composure under pressure. Dedicated to continuous improvement and implementing innovative strategies to achieve career objectives.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
Mechanical Training
Bahrain National Motors (GM Cars)
03.2013
Executive Customer Services
Batelco/Beyon
04.2021 - 09.2025
- Influenced positive organisational change with effective leadership techniques.
- Established strong industry partnerships for mutual business growth.
- Conducted extensive market research for better understanding of competitor strategies .
- Negotiated favourable contracts for maximised profit margins.
Executive Customer Services
Batelco
01.2019 - 03.2021
Customer Care Representative
Silah Gulf Company
12.2017 - 12.2018
- Call Center Agent - Project - Viva
Customer Care Representative
Silah Gulf Company
05.2017 - 11.2017
- Call Center Agent - Project - McDonald's
Sales
Al Manar Bakeries
10.2016 - 03.2017
Industrial Training in the Maintenance Department
GPIC
09.2014 - 10.2014
Education
ICDL Certificate -
Al Hadeeth Institute
05.2015 - 08.2015
Specialized Stream - Automotive
Abdulla Bin Isa Al-Khalifa Secondary Boys School
01.2012 - 01.2015
Certificate in Level of Pre-Intermediate 1 - undefined
British Council
12.2014 - 03.2015
Elementary & Middle School - undefined
Al Rawabi Private School
01.2008 - 01.2011
Skills
- Leadership proficiency
- Ethics and sustainability
- Strategic planning
- Department management
- Training and mentoring
- Customer relationship management software
- Communication mastery
- Patience under pressure
Personal Information
- Date of birth: 08/13/97
- Nationality: Bahraini
Contact
+973 39420474, Yusuf.Turki36@gmail.com
Timeline
Executive Customer Services
Batelco/Beyon
04.2021 - 09.2025
Executive Customer Services
Batelco
01.2019 - 03.2021
Customer Care Representative
Silah Gulf Company
12.2017 - 12.2018
Customer Care Representative
Silah Gulf Company
05.2017 - 11.2017
Sales
Al Manar Bakeries
10.2016 - 03.2017
ICDL Certificate -
Al Hadeeth Institute
05.2015 - 08.2015
Certificate in Level of Pre-Intermediate 1 - undefined
British Council
12.2014 - 03.2015
Industrial Training in the Maintenance Department
GPIC
09.2014 - 10.2014
Mechanical Training
Bahrain National Motors (GM Cars)
03.2013
Specialized Stream - Automotive
Abdulla Bin Isa Al-Khalifa Secondary Boys School
01.2012 - 01.2015
Elementary & Middle School - undefined
Al Rawabi Private School
01.2008 - 01.2011
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