Yusuf Khalifa Abdulla
Jurdab
Summary
Accomplished professional specializing in leadership, ethics, sustainability, and strategic planning. Proven track record in department management with a focus on training and mentoring. Expertise in customer relationship management software, facilitating effective communication and maintaining composure under pressure. Dedicated to continuous improvement and implementing innovative strategies to achieve career objectives.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
Mechanical Training
Bahrain National Motors (GM Cars)
2013.03
Executive Customer Services
Batelco/Beyon
2021.04 - 2025.09
- Influenced positive organisational change with effective leadership techniques.
- Established strong industry partnerships for mutual business growth.
- Conducted extensive market research for better understanding of competitor strategies .
- Negotiated favourable contracts for maximised profit margins.
Executive Customer Services
Batelco
2019.01 - 2021.03
Customer Care Representative
Silah Gulf Company
2017.12 - 2018.12
- Call Center Agent - Project - Viva
Customer Care Representative
Silah Gulf Company
2017.05 - 2017.11
- Call Center Agent - Project - McDonald's
Sales
Al Manar Bakeries
2016.10 - 2017.03
Industrial Training in the Maintenance Department
GPIC
2014.09 - 2014.10
Education
ICDL Certificate -
Al Hadeeth Institute
2015.05 - 2015.08
Specialized Stream - Automotive
Abdulla Bin Isa Al-Khalifa Secondary Boys School
2012.01 - 2015.01
Certificate in Level of Pre-Intermediate 1 - undefined
British Council
2014.12 - 2015.03
Elementary & Middle School - undefined
Al Rawabi Private School
2008.01 - 2011.01
Skills
- Leadership proficiency
- Ethics and sustainability
- Strategic planning
- Department management
- Training and mentoring
- Customer relationship management software
- Communication mastery
- Patience under pressure
Personal Information
- Date of birth: 08/13/97
- Nationality: Bahraini
Contact
+973 39420474, Yusuf.Turki36@gmail.com
Timeline
Executive Customer Services
Batelco/Beyon
2021.04 - 2025.09
Executive Customer Services
Batelco
2019.01 - 2021.03
Customer Care Representative
Silah Gulf Company
2017.12 - 2018.12
Customer Care Representative
Silah Gulf Company
2017.05 - 2017.11
Sales
Al Manar Bakeries
2016.10 - 2017.03
ICDL Certificate -
Al Hadeeth Institute
2015.05 - 2015.08
Certificate in Level of Pre-Intermediate 1 - undefined
British Council
2014.12 - 2015.03
Industrial Training in the Maintenance Department
GPIC
2014.09 - 2014.10
Mechanical Training
Bahrain National Motors (GM Cars)
2013.03
Specialized Stream - Automotive
Abdulla Bin Isa Al-Khalifa Secondary Boys School
2012.01 - 2015.01
Elementary & Middle School - undefined
Al Rawabi Private School
2008.01 - 2011.01