Yusuf Makki
Karranah,Bahrain
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Accounting manager
Al Mawasem
Manama, Bahrain
03.2008
Account manager
Al Mawasem
Manama, Bahrain
03.2009 - 11.2024
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers to boost client retention.
- Oversaw account portfolio to deliver top-quality account services.
Owner
True Tech
Hamed Town, Bahrain
07.2017 - 07.2024
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Supervised staff to deliver top-quality service in alignment with company objectives.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Promoted company products and services on social media to increase brand awareness.
- Researched market trends and consumer behaviour to support business decision-making.
- Promoted brand at events and conferences and established strong reputation within industry.
- Served as official representative of organisation to public groups or government agencies.
IT technician
Future Transformations
Abo Qawah, Bahrain
01.2004 - 03.2007
- Troubleshot various incidents related to hardware, networks and software faults.
- Arranged computers, routers and printer to achieve proper workstation.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Installed new software for users and monitored version and patch update requirements.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Established and troubleshot network and data communications systems.
- Monitored local network to optimise performance.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Tested function of peripheral equipment and completed quality repairs.
- Supported network and infrastructure, achieving optimal performance and connectivity.
- Updated and improved web pages for relevancy and accuracy.
Education
Higher National Diploma - Marketing
University of Bahrain
Bahrain 09.2001 - 06.2004
Bachelor of Business Administration - Accounting
University of Yarmuk
Bahrain 09.2006 - 02.2009
Skills
- Team Leadership
- Product knowledge
- Opening and closing procedures
- Business development
- Sales expertise
- Account management
- Issue resolution
- Salesforce
- Public Relations
- Order processing
- Trend forecasting
- Process Improvement
- Database management
- Engaging leadership style
- Networking skills
- Collaborating with designers
- Oral and written communication
- Researched sales leads
- Prospecting
- Team training
- Forecasting abilities
- Client meetings
- Brand management
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Languages
Arabic
Native
English
Advanced
Hindi
Elementary
Affiliations
- Writing/Reading, Drawing, Watching media, Gym. interior/extrior desinging..
Accomplishments
I had made 4 professional products carried my company brand. Succeeded to supply best Infrared Thermometer and masks with valve to country in Corona crises.
Timeline
Owner
True Tech
07.2017 - 07.2024
Account manager
Al Mawasem
03.2009 - 11.2024
Accounting manager
Al Mawasem
03.2008
Bachelor of Business Administration - Accounting
University of Yarmuk
09.2006 - 02.2009
IT technician
Future Transformations
01.2004 - 03.2007
Higher National Diploma - Marketing
University of Bahrain
09.2001 - 06.2004
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