Yusuf Mohamed

• Oversaw logistics operations, ensuring efficient transfer of company assets across properties
• Managed procurement, cash purchases, and supplier communications
• Translated contracts from English to Arabic for HR recruitment
• Coordinated staff accommodation allocation, including maintenance and arrangement
• Organized trips to warehouses to fulfill departmental requests
• Collaborated with departments to optimize logistics sufficiency
• Followed up with PRO's as needed
• Handled monthly cash payments to suppliers
• Identified and onboarded new suppliers, sourcing items efficiently
• Coordinated with sales and manufacturing to ensure timely product delivery
• Analyzed supply chain data to forecast demand and adjust strategies
• Managed transportation, warehousing, and inventory control to optimize supply chain efficiency
• Developed business relationships with suppliers and clients
• Proposed cost-reduction and procedure improvement strategies for supply chain logistics
• Monitored demand and analyzed data to anticipate future logistical needs
• Reported inventory levels, supply chain progress, and procedural efficiency to upper management
• Managed recruitment and training of new inventory employees
• Supervised transportation of staff, ensuring timely vehicle service, maintenance, and registration
• Optimized logistics, ensuring timely transfer of all goods and assets
• Managed procurement, supplier communications, and monthly cash payments
• Allocated accommodation, arranged staff, and oversaw all maintenance needs

• Customer service: answering customer inquiries with high knowledge of products and services provided
• Retail sales: selling company products and services to achieve highest sales and achieve given target and increase company revenue
• Call Center: taking incoming calls and provide assistance by answering all customer inquiries and insuring highest level of customer satisfaction
• Debt collector: initiating calls as a part of debt collecting dept
• To achieve dept
• Given target of collections
• Customer service: assisting walk-in customer and deliver highest level of service and fulfilling all customer requirements

Customer Support Order Management Communication Administrative Duties Service Improvement Sales Support

• Assisting Customers: Respond to customer inquiries via phone, email, or chat regarding shipping, tracking, and delivery services.
• Problem Resolution: Address and resolve customer complaints and issues related to logistics and delivery, ensuring prompt solutions.
• Tracking Shipments: Provide real-time updates on the status of shipments and deliveries.
• Order Processing: Assist customers with placing orders, modifying shipments, and managing returns.
• Liaising with Departments: Work closely with operations, warehouse, and logistics teams to ensure seamless service delivery.
• Feedback Collection: Gather customer feedback and report to management for service improvement.
• Documentation: Maintain accurate records of customer interactions, transactions, and feedback.
• Data Entry: Input and manage customer data in company systems.
• Identifying Trends: Analyze customer feedback and service issues to identify trends and suggest improvements.
• Training Support: Assist in training new team members on customer service protocols and company policies.