ZAINAB ALARADI
Customer Service & Insurance Administration Professional
A'ali
Summary
Experienced administrative and customer service professional with a proven track record in the insurance, IT, and non-profit sectors. Skilled in ensuring AML/KYC compliance, providing exceptional policy servicing, and delivering effective customer communication. Possessing ALMI certification and a strong background in insurance administration, brings a wealth of expertise to any organization.
Overview
15
15
years of professional experience
2023
2023
years of post-secondary education
2
2
Languages
Work History
ADMINISTRATIVE OFFICER
SCRIPT FOR INFORMATION TECHNOLOGY
Manama
01.2022 - 11.2024
- Streamlined administrative workflows, resulting in a 20% improvement in service delivery efficiency for corporate customers.
- Ensured internal policy and regulatory compliance in daily operations.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
ADMINISTRATOR (VOLUNTEER)
AL-KAWTHAR SOCIETY FOR SOCIAL WELFARE
11.2018 - 10.2019
- Managed volunteer lifecycle and maintained secure database.
- Developed manuals and coordinated communications.
OPERATION OFFICER
FAMILY OWNED RESTAURANT
06.2016 - 09.2017
- Handled regulatory compliance and operational reporting.
- Negotiated vendor contracts and supported accounting.
AGENCY ADMINISTRATOR
METLIFE ALICO
06.2012 - 10.2015
- Conducted AML/KYC reviews, processed insurance requests and ensured CBB compliance.
- Educated agents on regulatory policies, improved customer service turnaround.
ASSISTANT AGENCY ADMINISTRATOR
METLIFE ALICO
05.2011 - 05.2012
- Verified documents and processed claims with regulatory adherence.
- Supported customer service efforts and ensured high satisfaction.
INTERNSHIP
CITIBANK
09.2009 - 11.2009
- Handled transaction entries and financial data processing.
Education
ALMI - ASSOCIATE, LIFE MANAGEMENT INSTITUTE
LIFE OFFICE MANAGEMENT ASSOCIATION
INTERMEDIATE INSURANCE DIPLOMA - undefined
BAHRAIN INSTITUTE OF BANKING AND FINANCE
BACHELOR - BANKING AND FINANCE
UNIVERSITY OF BAHRAIN
04.2001 - 01.2009
Skills
- Insurance Policy Servicing
- AML & KYC Compliance
- Customer Query Resolution
- Cross-functional Collaboration
- Digital Literacy (MS Office, CRM)
- Compliance Reporting
Documentation and control
Policy and procedure modification
Data acquisition
Accomplishments
- Reduced policy errors by 25% through verification enhancements.
- Exceeded customer satisfaction targets by 15%.
- Zero non-compliance findings in CBB audits.
Timeline
ADMINISTRATIVE OFFICER
SCRIPT FOR INFORMATION TECHNOLOGY
01.2022 - 11.2024
ADMINISTRATOR (VOLUNTEER)
AL-KAWTHAR SOCIETY FOR SOCIAL WELFARE
11.2018 - 10.2019
OPERATION OFFICER
FAMILY OWNED RESTAURANT
06.2016 - 09.2017
AGENCY ADMINISTRATOR
METLIFE ALICO
06.2012 - 10.2015
ASSISTANT AGENCY ADMINISTRATOR
METLIFE ALICO
05.2011 - 05.2012
INTERNSHIP
CITIBANK
09.2009 - 11.2009
BACHELOR - BANKING AND FINANCE
UNIVERSITY OF BAHRAIN
04.2001 - 01.2009
INTERMEDIATE INSURANCE DIPLOMA - undefined
BAHRAIN INSTITUTE OF BANKING AND FINANCE
ALMI - ASSOCIATE, LIFE MANAGEMENT INSTITUTE
LIFE OFFICE MANAGEMENT ASSOCIATION
Similar Profiles
Hao Yuan (Mark) ChenHao Yuan (Mark) Chen
Research Engineer at Institute for Information Industry (III) / Taiwan Association of Quantum Computation and Information Technology (TAQCIT)Research Engineer at Institute for Information Industry (III) / Taiwan Association of Quantum Computation and Information Technology (TAQCIT)
Shakibu Mussa NsekelaShakibu Mussa Nsekela
Senior Accounts Officer at Ministry of Information, Communication and Information TechnologySenior Accounts Officer at Ministry of Information, Communication and Information Technology
Daniel NaderDaniel Nader
Senior Technology Consulting Specialist at King Abdullah University of Science & Technology (KAUST), Information Technology Services DepartmentSenior Technology Consulting Specialist at King Abdullah University of Science & Technology (KAUST), Information Technology Services Department
Ahmed Yusuf AlasmakhAhmed Yusuf Alasmakh
Dental Intern at Mansoura UniversityDental Intern at Mansoura University
Mustafa ShehabiMustafa Shehabi
Project Engineer II at HoneywellProject Engineer II at Honeywell