ZAINAB JASSIM
Manama
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
13
13
years of professional experience
Work History
STORE MANAGER
Landmark Group, Homebox
01.2014 - Current
- Experienced store manager with proven track record of achieving sales targets and improving operational efficiency
- Skilled in team leadership, inventory management, and customer service
- Strong problem-solving and decision-making abilities.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
TELLER
Bahrain Finance Company
01.2012 - 12.2014
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted with training of new tellers on policies and procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
CASHIER
Carrefour
01.2011 - 01.2012
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked flexible schedule and extra shifts to meet business needs.
Education
DIPLOMA OFFICE MANAGEMENT -
University of Bahrain
Bahrain 04.2013
HIGH SCHOOL -
Al Hoora Secondary School
Bahrain 09.2009
Skills
- Team Building and Leadership
- Effective Communication
- Training and mentoring
- Employee Relations
- Problem-Solving
- Employee Motivation
Languages
Arabic
Native language
English
Intermediate
B1
Timeline
STORE MANAGER
Landmark Group, Homebox
01.2014 - Current
TELLER
Bahrain Finance Company
01.2012 - 12.2014
CASHIER
Carrefour
01.2011 - 01.2012
DIPLOMA OFFICE MANAGEMENT -
University of Bahrain
HIGH SCHOOL -
Al Hoora Secondary School
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