Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Zohra Mohd Sharif

Janabiya,Bahrain

Summary

Accomplished professional with expertise in banking operations and compliance, demonstrating a strong commitment to customer service excellence. Adept at risk and controls awareness, team supervision, and staff coordination, ensuring seamless interdepartmental communication. Proven track record in training and mentoring junior staff, driving process improvements to enhance operational efficiency.

Overview

24
24
years of professional experience
8048
8048
years of post-secondary education

Work history

Part-time Licensed Trainer

National Institute of Technology (NIT)
Bahrain, Bahrain
08.2024 - 07.2025


  • Prepared detailed training materials related to Employability skills and a custom-made Clinical Management program to train the participants and place them in suitable related jobs across the Clinics and hospitals in Bahrain.
  • Achieved high engagement rates with innovative training techniques.
  • Coordinated regular team-building activities, boosted overall morale and teamwork.
  • Fostered an environment conducive to learning through engaging and supportive coaching methods.
  • Developed Trainee skills by delivering comprehensive training programs.
  • Specialized in soft skills by providing training in time-management, problem-solving, and effective communication.

Part-time Licensed Trainer in Soft skills

Victory Training & Development Institute
11.2022 - 03.2023
  • Students were trained on Employability skills that covered Personal Qualities and behavior, preparing for interviews, How to produce a CV, Understanding conflict, effective customer service and several other skills.
  • Conducted needs analysis to identify skill gaps in workforce.
  • Devised unique training strategies to suit varied learning styles amongst employees.
  • Maintained meticulous records of each participant's progress throughout the course duration.
  • Achieved high engagement rates with innovative training techniques.
  • Demonstrated exceptional communication skills when conveying complex concepts in simple terms.
  • Facilitated open discussions during sessions, encouraged active participation from attendees.
  • Updated and modified training syllabus to stay ahead of industry developments and maintain relevancy.

Operations Manager in the Banking Operations Dept

Ahli United Bank B.S.C.
03.2011 - 01.2021
  • Was rotated across the Operations Dept. from Loans, Payments, Islamic Ops and finally settled in the Central Processing Unit.
  • Managed and overlooked the day-to-day operations while streamlining the incoming tasks from various business units and supporting departments.
  • Implemented quality control measures, enhanced service standards.
  • Developed risk mitigation strategies, ensured business continuity during crises.
  • Devised operational policies for regulatory compliance and best practices adherence.
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Encouraged innovative thinking in the team, fostered an environment of growth and development.
  • Created a collaborative work environment for positive team dynamics.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.

HR Relationship Manager

Ahli United Bank
08.2008 - 02.2011


  • Supported grievance procedures, promoting a fair work environment.
  • Managed recruitment processes for successful team expansion.
  • Collaborated with managers to understand staffing needs, facilitating efficient recruitment drives.
  • Led onboarding process to successfully integrate new hires into company culture by scheduling training initiatives, resolving issues and processing paperwork.
  • Handled disciplinary procedures, ensuring compliance with employment laws.
  • Established effective communication channels between staff and management enhancing mutual understanding.
  • Streamlined HR processes resulting in time and cost savings.
  • Conducted performance appraisals for employee development.
  • Led managers to deliver interventions and solutions consistently meeting workforce needs.
  • Guided managers through recruitment process to filter talent and select high quality candidates.
  • Monitored evolving regulatory changes and parameters to maintain operational compliance.
  • Reduced staff turnover through improved performance development programs.

Private Banking Marketing Support

Ahli United Bank
06.2006 - 07.2008
  • Utilized advanced analytical tools to assess portfolio performance.
  • Established strong client relationships by providing exceptional customer service.
  • Streamlined internal procedures to increase productivity and efficiency levels.
  • Maintained comprehensive knowledge of market trends, predicted future patterns effectively.
  • Managed complex client portfolios to maintain profitable relations.
  • Coordinated with cross-functional teams, ensured smooth project execution.
  • Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
  • Conducted proactive credit risk assessments and customer due diligence reviews for comprehensive understanding of clients.
  • Provided expert guidance on financial products and services, enhancing client understanding.
  • Increased efficiency by handling correspondence and organizing files.
  • Drafted business letters and emails to facilitate clear communication.
  • Handled confidential information, maintaining discretion and integrity.
  • Handled various day-to-day admin responsibilities to maintain smooth business operations.

Branch supervisor, Personal Banking

Ahli United Bank
11.2002 - 05.2006
  • Streamlined processes to enhance customer experience.
  • Provided excellent customer service, resulting in increased client satisfaction.
  • Fostered a positive working environment through effective communication and feedback.
  • Conducted employee performance reviews to maintain high standards of work quality.
  • Ensured smooth branch operations by overseeing daily activities.
  • Coordinated with other branches, fostering a collaborative working atmosphere.
  • Handled customer complaints promptly, ensuring customer retention.
  • Supervised branch personnel for improved performance standards.
  • Organised regular meetings to communicate information effectively amongst staff members.
  • Managed staff scheduling for optimal productivity.
  • Ensured compliance with company policies and procedures for smooth operational flow.
  • Improved operations by implementing training and development sessions into employee schedules.
  • Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
  • Implemented automation strategies for office operations, correspondence management and recordkeeping.
  • Monitored operations to assess and highlight results.
  • Directed day-to-day work of 10 employees and motivated staff to exceed objectives.

Intern - UOB

KPMG Fakhro
07.2001 - 08.2001
  • Two months training (Internship) in the Consultancy Department (HR external)
  • Handled incoming calls and emails, ensuring prompt response.
  • Streamlined filing system, enhancing office efficiency.
  • Ensured timely project completion for customer satisfaction.
  • Maintained orderly files with updated, easily accessible information for staff.

Education

Certified in Delivering Training - Train the Trainer

Highfield UK Qualifications
Bahrain

Executive Diploma - Human Resources Management

Hull College Group
Bahrain

General MBA degree - Bus. Mgt, Human Resources

New York Institute of Technology
Bahrain

Bachelor of Science (B.Sc.) - Business Administration

University of Bahrain
Bahrain

Associate Diploma - Business Management

University of Bahrain

Graduated from AlHoora Commercial Secondary School - undefined

Skills

  • Banking Operations & Compliance
  • Customer Service Excellence
  • Risk and Controls Awareness
  • Team Supervision & Staff Coordination
  • Interdepartmental Communication
  • Training and Mentoring Junior Staff
  • Process Improvements


Custom

Available upon request.

Timeline

Part-time Licensed Trainer

National Institute of Technology (NIT)
08.2024 - 07.2025

Part-time Licensed Trainer in Soft skills

Victory Training & Development Institute
11.2022 - 03.2023

Operations Manager in the Banking Operations Dept

Ahli United Bank B.S.C.
03.2011 - 01.2021

HR Relationship Manager

Ahli United Bank
08.2008 - 02.2011

Private Banking Marketing Support

Ahli United Bank
06.2006 - 07.2008

Branch supervisor, Personal Banking

Ahli United Bank
11.2002 - 05.2006

Intern - UOB

KPMG Fakhro
07.2001 - 08.2001

Associate Diploma - Business Management

University of Bahrain

Graduated from AlHoora Commercial Secondary School - undefined

Certified in Delivering Training - Train the Trainer

Highfield UK Qualifications

Executive Diploma - Human Resources Management

Hull College Group

General MBA degree - Bus. Mgt, Human Resources

New York Institute of Technology

Bachelor of Science (B.Sc.) - Business Administration

University of Bahrain

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Zohra Mohd Sharif