Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
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Zuhair Hammad

Zuhair Hammad

Manama

Summary

Experienced Business Support Officer with outstanding administration and communication skills. Inputs data with care and accuracy for correct, up-to-date records. Polite, punctual and friendly for professional staff and customer support.

Overview

7
7
years of professional experience

Work history

Business support officer

Hungerstation Limited
Manama, Seef
05.2023 - 05.2024
  • Performed high-speed typing, increasing workflow productivity.
  • Enhanced customer satisfaction with quick resolution of data-related queries.
  • Reviewed Business Partner Financial Statements and delegated any issues to the finance department.
  • Quality Checked Information provided by business partner for impeccable service .
  • Handled E-mails by business partners professionally according to protocols .
  • Handled In-bound calls by problem solving any operational issues.
  • Collaborated with other departments to assist the business partner in any query or issue.

Dispatcher / Call Center agent

Hungerstation Limited
Manama, Seef
10.2020 - 05.2023
  • Handled high volumes of inbound calls calmly under pressure.
  • Attended regular training sessions to maintain up-to-date knowledge on regulations.
  • Monitored driver whereabouts using GPS tracking systems for accurate updates.
  • Fostered positive relationships with drivers and customers for smooth transactions.
  • Streamlined communication for quicker response times.
  • Managed emergency situations effectively to minimise disruption in services.
  • Answered queries relating to products and deliveries.

Technical support officer Intern

Ministry of Islamic Affairs
Manama, Juffair
07.2017 - 09.2017
  • Conducted routine checks on network servers, maintaining optimal performance levels at all times.
  • Resolved complex technical issues by utilising advanced troubleshooting techniques.
  • Developed a knowledge base of common problems and solutions, improving response time.
  • Fixed hardware issues efficiently .
  • Network Diagnoses .

Education

Microsoft office Specialist - Information System

Train Me
Manama
06.2019 - 10.2019

Information Systems and Analysis - IT

University of Bahrain
Manama

Skills

  • Salesforce crm software usage
  • Customer relationship management software
  • Problem-solving
  • Communication skills
  • Multilingual
  • Calm under pressure
  • Faultless customer service
  • Understanding empathy

Languages

English
Fluent
Arabic
Native

Affiliations

  • Computers

Accomplishments

  • The top graduation project of the year .
  • Multiple Times Top 3 Employees of the month.

Timeline

Business support officer

Hungerstation Limited
05.2023 - 05.2024

Dispatcher / Call Center agent

Hungerstation Limited
10.2020 - 05.2023

Microsoft office Specialist - Information System

Train Me
06.2019 - 10.2019

Technical support officer Intern

Ministry of Islamic Affairs
07.2017 - 09.2017

Information Systems and Analysis - IT

University of Bahrain

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Zuhair Hammad