Zuhair Hammad
Manama
Summary
Experienced Business Support Officer with outstanding administration and communication skills. Inputs data with care and accuracy for correct, up-to-date records. Polite, punctual and friendly for professional staff and customer support.
Overview
7
7
years of professional experience
Work History
Business support officer
Hungerstation Limited
Manama, Seef
05.2023 - 05.2024
- Performed high-speed typing, increasing workflow productivity.
- Enhanced customer satisfaction with quick resolution of data-related queries.
- Reviewed Business Partner Financial Statements and delegated any issues to the finance department.
- Quality Checked Information provided by business partner for impeccable service .
- Handled E-mails by business partners professionally according to protocols .
- Handled In-bound calls by problem solving any operational issues.
- Collaborated with other departments to assist the business partner in any query or issue.
Dispatcher / Call Center agent
Hungerstation Limited
Manama, Seef
10.2020 - 05.2023
- Handled high volumes of inbound calls calmly under pressure.
- Attended regular training sessions to maintain up-to-date knowledge on regulations.
- Monitored driver whereabouts using GPS tracking systems for accurate updates.
- Fostered positive relationships with drivers and customers for smooth transactions.
- Streamlined communication for quicker response times.
- Managed emergency situations effectively to minimise disruption in services.
- Answered queries relating to products and deliveries.
Technical support officer Intern
Ministry of Islamic Affairs
Manama, Juffair
07.2017 - 09.2017
- Conducted routine checks on network servers, maintaining optimal performance levels at all times.
- Resolved complex technical issues by utilising advanced troubleshooting techniques.
- Developed a knowledge base of common problems and solutions, improving response time.
- Fixed hardware issues efficiently .
- Network Diagnoses .
Education
Microsoft office Specialist - Information System
Train Me
Manama 06.2019 - 10.2019
Information Systems and Analysis - IT
University of Bahrain
ManamaSkills
- Salesforce crm software usage
- Customer relationship management software
- Problem-solving
- Communication skills
- Multilingual
- Calm under pressure
- Faultless customer service
- Understanding empathy
Languages
English
Fluent
Arabic
Native
Affiliations
- Computers
Accomplishments
- The top graduation project of the year .
- Multiple Times Top 3 Employees of the month.
Timeline
Business support officer
Hungerstation Limited
05.2023 - 05.2024
Dispatcher / Call Center agent
Hungerstation Limited
10.2020 - 05.2023
Microsoft office Specialist - Information System
Train Me
06.2019 - 10.2019
Technical support officer Intern
Ministry of Islamic Affairs
07.2017 - 09.2017
Information Systems and Analysis - IT
University of Bahrain
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