ABDULLAH IBRAHIM HASSABALLAH Omer
Al Muharraq
Summary
for seek and maintain full-time position that offers professional challenges utilizing interpersonal skills excellent time management and problem-solving skill Night Supervisor with over [Number] years of experience performing a range of roles within hectic environment. Effective in induction, training, motivation and coordination of cross-functional teams. Punctual, reliable and friendly as well as adaptable, patient and effective within high-pressure environments.
Overview
7
7
years of professional experience
Work History
Night Shift Supervisor
Almeer Group
01.2021 - Current
- Assisted customers by answering questions and fulfilling requests
- Worked extra shifts during busy periods and covered for calling employees to maintain service levels
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Resolved escalated customer disputes with special actions such as discounts.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Observed each team member to carry out duties and provided constructive criticism.
- Assigned each member of [Number] person team with specific daily tasks and responsibilities.
- Enhanced team efficiency by implementing streamlined processes and procedures for night shift operations.
- Assisted customers with complaints, questions, and concerns.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
- Managed communication between associates and management, addressing key issues and needs.
- Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
Online Supervisor
Talabat company
08.2017 - 02.2021
- Answered live online chats to give quick answers and solve problems faster
- Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory
- Developed customer service processes.
- Delivered packages to customer doorsteps and business offices.
Education
Bachelor’s degree - Information Technology
AI Shariq Ahlia College
09.2016
Skills
- Computer Skills
- Customer Service
- Stocking and replenishing
- Store opening/closing procedures/cash end of day reporting
- Sales expertise/Supervising
- Duty manager
- Product and service sales
- Opening and closing procedures
- Cash Handling
- Cash drawer management
- Safety awareness
- Training and mentoring
- Supervisory Experience
- Employee Motivation
- Stock Rotation
Languages
English
Arabic
Timeline
Night Shift Supervisor
Almeer Group
01.2021 - Current
Online Supervisor
Talabat company
08.2017 - 02.2021
Bachelor’s degree - Information Technology
AI Shariq Ahlia College
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