Ahmed Mohammed
Summary
Experienced travel agent with 7+ years of service in the travel and tourism industry. Proven track record of success in organizing and planning trips, providing excellent customer service, and finding the best deals. Highly talented at maximizing profits through selling international travel packages while building strong relationships with clients to build referrals and repeat business.
Overview
8
8
years of professional experience
Work History
Assistant Travel Manager
Coral Travel and Tours
01.2022 - Current
- Created sales and marketing strategies to expand the agency business and maximize revenue goals
- Organized domestic and international individuals and groups travel to multiple locations across the globe
- Developed and maintained strong relationships with airlines, hotels and car rental providers
- Assisted customers with passport and visa applications (including schengen countries) and travel documents
- Resolved travel issues within 24 hours, ensuring smooth and hassle-free trips for clients and maintaining a high level of customer satisfaction.
Travel Consultant
Pittie Group
01.2020 - 11.2021
- Answered calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries and provide prompt customer service.
- Booked and issue airline, hotel, car, and other tour reservations through Sabre GDS system, accurately and efficiently.
- Advised and recommended to clients efficient and cost-effective routes of travel.
- Modified itineraries when traveler requests which may result in the reissue, exchange, refund or voiding of airline or rail tickets.
Ticketing Agent
Akbar Travels Of India Pvt Ltd
08.2016 - 10.2019
- Take reservations over the phone and in person utilizing the SABRE travel reservation system.
- Check on pending reservations, making sure to follow-up with customers/travel agencies in complying with ticket payment deadlines.
- Knowledge of all aspects of the Sabre airline reservation system such as creation of an PNR, ticketing, exchanges, pricing, routing and queue processing.
- Managed database and back office as required.
Education
IATA (Diploma) -
Akbar Academy
09.2014
Fares and Ticketing (Distinction) -
Akbar Academy
08.2014
Higher Secondary Certificate -
Mar 2012 - Mar 2013
03.2013
Skills
- Sales Experience - Expert
- Negotiation Skills - Expert
- Customer Service - Expert
- Booking Systems - Expert
- Destination Knowledge Expert
- Travel Planning - Expert
Languages
English
Arabic
Hindi
Marathi
References
References available upon request
Timeline
Assistant Travel Manager
Coral Travel and Tours
01.2022 - Current
Travel Consultant
Pittie Group
01.2020 - 11.2021
Ticketing Agent
Akbar Travels Of India Pvt Ltd
08.2016 - 10.2019
IATA (Diploma) -
Akbar Academy
Fares and Ticketing (Distinction) -
Akbar Academy
Higher Secondary Certificate -
Mar 2012 - Mar 2013
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