Summary
Overview
Work history
Education
Skills
Languages
Custom
Certification
References
Timeline
Generic

Clarisse Mushimiyimana

Manama,Bahrain

Summary

I am an advanced diploma graduate in Hospitality Management, Service

focused hospitality professional, ready to help others and meet customer needs. I am highly motivated and dedicated to work

very diligently to achieve positive results and Customer- oriented with strong history of leading high performance teams to meet or

exceed goals

Overview

10
10
years of professional experience
1
1
Certification

Work history

FOOD AND BEVERAGE ASSOCIATE

Intercontinental Bahrain
07.2023 - Current
  • Created and delivered orders while maintaining accuracy and attention to detail
  • Facilitated excellent customer experience by providing friendly, attentive and proactive customer service
  • Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times
  • Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.

CLUSTER FOOD AND BEVERAGE ASSOCIATE

Grand Mercure and Ibis Styles
DUBAI, UAE
05.2021 - 06.2023
  • Warmly welcomed guests into dining areas, strategically allocating seating and processing food orders
  • Placed orders and processed payments in POS systems, maintaining efficient service operations
  • Provided first-class customer care through efficient, helpful, friendly service, improving the likelihood of repeat custom
  • Accurately processed payments with excellent system knowledge
  • Minimized waiting times, employing multitasking and efficiency to facilitate prompt, effective service delivery.

CLUSTER RESERVATIONS AGENT TRAINEE

Grand Mercure and Ibis Styles Airport
DUBAI, UAE
04.2022 - 05.2022
  • Recommended hotel packages and initiatives to customers for increased business profits
  • Acted as first point of contact for customers to resolve potential issues with reservations
  • Upsold guest experiences to maximize average booking value
  • Dealt with high-volume calls and emails competently to meet service targets.

SALES AGENT

COMPUTER and TELECOMMUNICATIONS INFORMATION SERVICES LIMITED
, RWANDA
05.2019 - 05.2021
  • Built focused new client networks, growing business opportunities and increasing revenue possibilities
  • Fostered positive relationships with customers to enhance loyalty and retention
  • Effectively handled daily customer meetings, sales calls
  • Analyzed industry and competitor trends to enhance sales strategy.

RECEPTIONIST AND TELEPHONE OPERATOR

Dian Fossey Nyiramacibiri Hotel
RWANDA
06.2016 - 02.2017
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
  • Delivered front of house duties with warm and professional manner
  • Supported sales and marketing teams, including lead and campaign list building
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.

RECEPTIONIST AND TELEPHONE OPERATOR

d'Accueil Bonne Espérance
, RWANDA
10.2015 - 06.2016
  • Greeted customers warmly, aiming to provide positive, smooth check-in experiences
  • Provided local attraction and event information for enhanced hotel stays
  • Inspected presentation of rooms and laundry items
  • Kept reservations systems up-to-date for clear availability management
  • Recorded guest account activity to produce accurate bills upon departure
  • Issued guest room keys with advice on location and access.

RECEPTIONIST

Bathos Hotel
, RWANDA
08.2015 - 10.2015
  • Welcomed visitors by greeting them, in person or on the telephone
  • Directed visitors by maintaining employee and department directories
  • Contributed to team effort by accomplishing related results as needed
  • Sold Rooms and prepared bills for the guests.

RECEPTIONIST INTERN

Credo Hotel
, RWANDA
08.2014 - 11.2014
  • Welcomed visitors by greeting them, in person or on the telephone
  • Applied customer care while welcoming the guests
  • Checked-in and checked -out process
  • Sold rooms and up sold other hotel products.

Education

Diploma - Hospitality Management

Davis College/Akilah
Rwanda
/2017 - /2019

High School Diploma - Mathematics, Chemistry and Biology

Lycee de Zaza
Rwanda
/2007 - /2012

Skills

  • Answering telephone calls
  • Customer service
  • Guest interaction
  • Teamwork
  • Computer Skills
  • Food service expertise
  • Barista expertise
  • Cash handling
  • Equipment management


Languages

English
French

Custom

Clarisse Mushimiyimana

Certification

  • LEVEL 1 BARISTA

AND DRY MIXOLOGY

DaVinci Gourmet

Apr 2022


  • CUSTOMER

SERVICE,

HOSPITALITY

MANAGEMENT AND

SPECIALIZATION IN

MARKETING

Cornell University

Aug 2020


  • DEALING WITH

PEOPLE OF

DETERMINATION

International Center for

Security and Safety,UAE

Mar 2023


  • FOOD AND

BEVERAGE

OPERATIONS

Vatel Rwanda

May 2020 - Jul 2020


  • FRONT OFFICE

OPERATIONS

Workforce Development

Authority

May 2016

References

References available upon request.

Timeline

FOOD AND BEVERAGE ASSOCIATE

Intercontinental Bahrain
07.2023 - Current

CLUSTER RESERVATIONS AGENT TRAINEE

Grand Mercure and Ibis Styles Airport
04.2022 - 05.2022

CLUSTER FOOD AND BEVERAGE ASSOCIATE

Grand Mercure and Ibis Styles
05.2021 - 06.2023

SALES AGENT

COMPUTER and TELECOMMUNICATIONS INFORMATION SERVICES LIMITED
05.2019 - 05.2021

RECEPTIONIST AND TELEPHONE OPERATOR

Dian Fossey Nyiramacibiri Hotel
06.2016 - 02.2017

RECEPTIONIST AND TELEPHONE OPERATOR

d'Accueil Bonne Espérance
10.2015 - 06.2016

RECEPTIONIST

Bathos Hotel
08.2015 - 10.2015

RECEPTIONIST INTERN

Credo Hotel
08.2014 - 11.2014

Diploma - Hospitality Management

Davis College/Akilah
/2017 - /2019

High School Diploma - Mathematics, Chemistry and Biology

Lycee de Zaza
/2007 - /2012

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Clarisse Mushimiyimana