Elizabeth Paul
Summary
I am Elizabeth, a hardworking, relentless and results oriented professional with over five years of working experience in multiple fields of endeavors, I enjoy adding value with my skills set and the resources available to me wherever I find myself and I always aim to please.
Overview
6
6
years of professional experience
Work History
Senior Waitress/Cashier
NOMAD URBAN EATRY
11.2022 - Current
- Delivered quality food and beverage service to over 100 guests per shift.
- Carried out the cashiering of the petty cash at the beginning of some shifts and performed the closing report as well.
- Processed cash, credit card and voucher payments using POS terminals.
- Offered diners detailed allergen advice across daily menus and specials, ensuring optimal customer care and safety.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Handled guests' complaints with care and proffered solutions. Suggested and upsell dishes to the guest in order to increase revenue and guests' satisfaction.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
Waitress
CAFÉ TWO POINT OH
01.2021 - 09.2022
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Checked on section tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Anticipated and addressed guests' service needs.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Performed additional tasks to keep dining room running smoothly.
HR Intern (NYSC)
BISWAL LIMITED
05.2019 - 01.2021
- Maintained accurate, well-organised company records of staff.
- Posted job listing across various platforms.
- Offered assistance throughout recruitment processes and conducted induction training for qualified hired candidates.
- Supported in the profiling and recruitment of newly employed.
- Compiled vacancy, holiday accrual and new staff information for well-maintained records.
- Checked candidate criteria against job posting benchmarks, categorising eligibility.
- Attended to the daily administrative needs and HR Duties.
Customer Care Representative /Receptionist
NMOBILE COMMUNICATIONS AND SERVICES
11.2018 - 03.2019
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues.
- Used virtual communication methods to contact customers, including live chat, email, phone and occasional post.
- Maintained engaging conversation with customers to build relationships and upsell further products.
- Kept an accurate and up to date record of all phone call conversations, including complaints and feedback for customer care review.
- Provided ongoing after-care support for customers by fixing router and Wi-Fi issues and answering technical questions.
- maintained proper communication between customer and technical support team.
Education
A-Levels - Social Science
Greenfield International School
Ogijo, Ogun, Nigeria2011
ND - Business Administration
Yaba College of Technology
Yaba, Lagos, NigeriaDec. 2016
B.A (Hons) - Educational Administration
University of Lagos
Akoka, Lagos, NigeriaOct. 2018
Skills
- Excellent team player
- Problem Solving skills
- Incredible communication skills both written and oral
- Attentive to Details
- F&B operations
- Great Interpersonal skills
- Cash and credit transactions
- Multi-tasking skills and ability to work well under pressure
- Exceptional time management skills
- Barista skills
- Self Motivation
- Food and Beverage Upselling
Accomplishments
- NYSC Discharge Certificate
Volunteering at National Youth Service Corp. (Paramilitary)
Languages
English
Proficient
C2
Spanish
Elementary
A2
Yoruba
Proficient
C2
Hausa
Advanced
C1
Hobbies
Music • Cooking • Travels • Fashion • Networking
Reference
Available upon request
Timeline
Senior Waitress/Cashier
NOMAD URBAN EATRY
11.2022 - Current
Waitress
CAFÉ TWO POINT OH
01.2021 - 09.2022
HR Intern (NYSC)
BISWAL LIMITED
05.2019 - 01.2021
Customer Care Representative /Receptionist
NMOBILE COMMUNICATIONS AND SERVICES
11.2018 - 03.2019
A-Levels - Social Science
Greenfield International School
ND - Business Administration
Yaba College of Technology
B.A (Hons) - Educational Administration
University of Lagos
Similar Profiles
Elizabeth PaulElizabeth Paul
Senior Waitress/Cashier at Nomad Urban CafeSenior Waitress/Cashier at Nomad Urban Cafe
Atchana ATCHUDANAtchana ATCHUDAN
Head of Customer Care at Urban Nomad AdventuresHead of Customer Care at Urban Nomad Adventures
Spring Cohoon-FlickSpring Cohoon-Flick
Associate at Emma's EatryAssociate at Emma's Eatry