Summary
Overview
Work History
Education
Skills
LANGUAGES
TECHNICAL SKILLS
Hobbies and Interests
PROJECTS
Timeline
Generic
Ali Annan

Ali Annan

Hamad Town

Summary

I am a driven, adaptable professional with excellent problem-solving, call center expertise, and skilled multitasking. Passionate about coding, especially in ICT fields like databases and programming, I welcome challenging tasks to enhance my knowledge. As a committed team player, I collaborate effectively to achieve goals, while maintaining punctuality. With a strong work ethic, problem-solving abilities, and practical expertise, I am prepared to positively contribute in a dynamic workplace.

Overview

1
1
year of professional experience

Work History

Call Centre Agent

Zain Bahrain + BEDE – Zain's Financial Application
Seef District
01.2024 - Current
  • Handled incoming calls from customers, addressing inquiries, resolving issues, and providing exceptional service
  • Gained experience working in the help desk role, further enhancing communication and problem-solving skills
  • Acquired a deep understanding of telecommunication services
  • Maintained accurate records of interactions and transactions to ensure efficient service and follow-up
  • Gained a deep understanding of telecommunication services and financial applications
  • Part of the Zain Youth Program

Amazon Web Services (AWS)

Cloud Innovation Center (CIC)
Bahrain
10.2024 - 01.2025
  • Designed and developed serverless applications using AWS services.
  • Proficient in Infrastructure as Code (IaC) methodologies.
  • Developed two web portals.
  • Utilized DynamoDB, Lambda, and Cognito in the project.

Education

Bachelor in Computer Science - Computer Science, Information Technology

Bahrain Polytechnic
Isa Town
01.2025

Skills

  • Problem-solving
  • Collaborative mindset
  • Time management
  • Adaptability
  • Project management
  • Attention to detail
  • Critical thinking

LANGUAGES

Arabic: First Language
Proficient
C2
English: C2 Proficient
Proficient
C2

TECHNICAL SKILLS

  • JAVA
  • C#
  • TypeScript
  • JavaScript
  • Python
  • PHP
  • HTML/CSS/Bootstrap
  • React and React Native
  • Expo Framework
  • NET Core Entity
  • Framework Core
  • Microsoft SQL Server
  • SQL
  • MongoDB
  • AWS services
  • Linux OS

Hobbies and Interests

Football, Coding, Cooking

PROJECTS

Senior Project: SAQI

Collaborated with Amazon Web Services and Bahrain Polytechnic under the CIC (Cloud Innovation Center) program

- Mobile App:

  • Developed using React Native and Expo framework.
  • integrated Amazon SageMaker for AI-powered crop recognition, allowing farmers to take pictures and receive insights on crop stage and type.
  • AWS Lambda was used for calculating the Penman equation to determine crop water needs.

- Web Portals:

  • Admin Portal: Included custom charts and report generation features
  • Farm Manager Portal: Enabled irrigation control through IoT Core linked to smart pumps

- Database: DynamoDB was used for data storage.

- Development Environment: SST (Serverless Stack) was used for the project's deployment.

- Implemented Cognito for authentication and S3 Bucket for image storage.

- Utilized SNS for user verification.


Database Administration Project
  • Developed a complete multi-tenant database solution.
  • Implemented a 24/7 standby database using Oracle Data Guard technology.
  • Hosted the system on the Microsoft Azure cloud computing platform.
  • Gained significant hands-on experience in database administration responsibilities.
  • Proven competencies in designing, configuring, and administering enterprise-level database architecture.
  • Enhanced knowledge and skills in Azure cloud architecture.


Web With non-relational Database project
  • Developed a fully functional website using MongoDB (backend database), Django (server-side logic), and Bootstrap (frontend HTML/CSS).
  • Leveraged Python to implement the Model-View-Template (MVT) architecture to connect the MongoDB database to the web application.
  • Created a car dealership website from scratch, integrating backend database, server-side functionality, and responsive frontend design.
  • Gained valuable hands-on experience and expanded skills in full-stack web development as an individual contributor


Programming Project
  • Developed a web-based and desktop application (forms-based) using .NET Core and .NET Framework.
  • Utilized C# for the entire solution, connecting both web and forms components to a shared Microsoft SQL database.
  • Enabled a unified data architecture for seamless access and modification of information across multiple interfaces.
  • Delivered a full-stack solution addressing the project’s requirements for a unified online and desktop-based system with a centralized SQL database.
  • Leveraged .NET Core, .NET Framework, and C# programming skills for successful project completion.

Timeline

Amazon Web Services (AWS)

Cloud Innovation Center (CIC)
10.2024 - 01.2025

Call Centre Agent

Zain Bahrain + BEDE – Zain's Financial Application
01.2024 - Current

Bachelor in Computer Science - Computer Science, Information Technology

Bahrain Polytechnic
Ali Annan